F.A.Q. Pack & Ship

Is MBE an express courrier?

MBE is not an express courrier but much more: managing the shipping process, before, during and after the delivery. We offer the most suitable express courrier for every situation depending on your needs.

What is the fuel surcharge?

It is a variable charge, updated monthly based on the fuel price fluctuations, that couriers apply to shipments. The supplement refers to the cost of each individual shipment and does not apply to any ancillary services. The fee rates applied take effect from the first Monday of the month in question.

Which are the items subject to shipping restrictions?

In some countries there may be limitations related to the shipment of the following articles:

Alcoholic beverages
Personal effects
Fresh food and perishables
Pharmaceuticals
Plants and seeds
Works of art and antiques
Metals and precious stones
Fragile objects, such as glass, bottles, etc.

For some of the items of the categories mentioned above, Mail Boxes Etc. can offer alternatives to the Express Couriers circuit, thanks to agreements with specialized transport companies. For these requirements, contact your MBE Solutions Center.

Do you offer support in packaging and preparation for shipment?

Indeed! Our qualified and experienced team will help you prepare even the most demanding and unconventional items for shipment. We also offer professional and safe packaging materials. Find out more about our packaging service.

Can the sender pay for customs and tax duties?

Indeed it is possible, but it also requires prior arrangements with your MBE Center.

Why do I need to provide a phone number to the recipient?

The contact telephone number to the recipient of the parcel is required by courier companies to provide the service. It helps to reduce the number of returns resulting from the inability to collect the package at a given address and time.

Can I send a pallet?

Indeed! You can find out more about our pallet shipping services by clicking on this link.

Do you send documents for a tender?

Indeed! Using MBE dedicated shipping solutions for tenders, you can be sure that your documents will arrive at their destination at the right time.

Will I be informed about the delivery of the package?

Indeed! Using our services you can additionally choose the option to be informed about the delivery of the package.

Can I provide the recipient with notification of an expected delivery?

Indeed! Using our services you can additionally choose the option of shipment promotion before delivery.

Are there items considered as prohibited to be shipped?

Import and export of the following items is prohibited:

Live animals
Weapons
Exceptionally valuable items (antiques, precious stones)
Ivory and ivory products
High alcohol content beverages
Currency and negotiable instruments (checks, bills, etc.)
Pornography
Goods and hazardous materials
Animal skin and fur
Tobacco and tobacco products

MBE Centers do not transport any goods that has the following characteristics:

goods which are prohibited by law or by any federal, state or local level regulation of the countries of origin or destination
goods that may infringe any law on the import and export
goods that may endanger the safety of our employees or the means of transport
goods which might soil, stain, damage other goods or equipment

For any special needs you can contact your MBE Solutions Center.

What is the remote area surcharge?

For remote area is meant an area outside of those normally served by express couriers.

You can check if is a surcharge i considered using the tool for remote locations.

Where can I ship in Africa?

MBE can manage shipments to all the following african states:

Where can I ship in South America?

MBE can manage shipments to all the following Latin America states:

Argentina
Bolivia
Brazil
Chile
Colombia
Colombia
Ecuador
Guyana
Guyana Francese
Paraguay
Peru
Suriname
Uruguay
Venezuela

Where can I ship in North and Central America?

MBE can manage shipments to all the following Nothern and Central American states:

Where can I ship in Asia?

MBE can manage shipments to all the following Asian states:

Where can I ship in Oceania?

MBE can manage shipments to all the following Oceania states:

Australia
Fiji
Guam
Cook Islands
Northern Mariana Islands
Marshall Islands
Solomon Islands
Wallis and Futuna
Kiribati
Kosrae (Federated States of Micronesia)
Micronesia (Federated States of Micronesia)
New Caledonia
New Guinea
New Zeland
Palau
French Polynesia
Ponape (Federated States of Micronesia)
Samoa
American Samoa
Tonga
Truk (Federated States of Micronesia)
Tuvalu
Vanuatu
Yap (Federated States of Micronesia)

All Pack & Ship Services

MBE Poland Sp. z o.o.. • ul.Domaniewska 39A • 02-672 Warszawa • KRS: 0000470144 • NIP: PL5252560416 • REGON: 146805288 • Tel. +48 22 208 29 75 • biuro@mbe.pl • www.mbe.pl

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